Go Power! | Dometic products are supported by a limited warranty from date of purchase.
Product Warranty Overview
Go Power! | Dometic Limited Warranty & Support Guide
Welcome to the Go Power! | Dometic Support Center. This guide outlines warranty coverage, exclusions, return procedures, and product-specific terms to help you get the most from your Go Power! | Dometic products.
Warranty Overview
Go Power! | Dometic products are covered against defects in materials and workmanship for the duration of the specified warranty period. This warranty is valid only for the original purchaser and is non-transferable.
- Coverage Area: Warranty replacements are valid within Canada and the Continental U.S. only. Claims outside this area will incur shipping and handling charges payable by the customer.
- Proof of Purchase: Required to validate warranty start date.
- Product Registration: Register your product at gopowersolar.com/warranty-registration for faster service.
Warranty Periods by Product
Solar Panels
|
Product Type |
Part Numbers |
Power Output Warranty |
Workmanship Warranty |
|
Rigid Solar Panels |
CTI-10, CTI-20, CTI-80, CTI-100, CTI-170, GP-PV-10M, GP-PV-20M, GP-PV-80M, GP-PV-100M, GP-PV-100P, GP-PV-100BF, GP-PV-125BF, GP-PV-170BF, GP-PV-190BF, GP-PV-50P, GP-PV-100SM, GP-PV-100SM-BF, GP-PV-190M, GP-PV-200M, GP-PV-220M, GP-PV-260M, GP-PV-270M, GP-PV-300M, GP-PV-360M, GP-PV-400M, |
25 Years |
12 Years |
|
Flexible Solar Panels |
GP-FLEX-10, GP-FLEX-30, GP-FLEX-35, GP-FLEX-50, GP-FLEX-55, GP-FLEX-100, GP-FLEX-110, GP-FLEX-190 |
5 Years |
2 Years |
|
Portable Solar Kits |
GP-PSK-40, GP-PSK-80, GP-PSK-90 GP-PSK-120, GP-PSK-130, GP-PSK-200 |
25 Years |
1 Year |
Solar Controllers
|
Controller Type |
Part Numbers |
|
Warranty Period |
|
PWM |
GP-PWM-10-FM, GP-PWM-30-UL, GP-SB-PWM-30-BT, GP-SB-ECO-PWM-30, GP-SB-PWM-10, GP-PC-10-IP68, GP-PC-20-IP68 |
|
5 Years |
|
MPPT |
GP-MPPT-85/15, GP-MPPT-100-30, GP-MPPT-PRO-60, GP-RVC-10-MPPT, GP-RVC-30-MPPT, SC-SB-MPPT-10-12, SC-SB-MPPT-15-12, SC-DB-MPPT-30-12, SC-DB-MPPT-40-12 |
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Batteries
|
Battery Type |
Part Numbers |
Warranty Period |
Notes |
|
Lithium |
GP-LIFEPO4-100, GP-LIFEPO4-250 ADV-LIFEPO4-100, ADV-LIFEPO4-300 |
10 Years |
Prorated, see below |
|
AGM |
GP-AGM-100-12V, GP-AGM-224-6V |
2 Years |
5 Years if paired with Go Power! | Dometic Solar; proof of purchase required |
Lithium Battery Prorated Terms
The limited warranty is void if the product is opened, altered, or tampered with in any way. This includes removal or alteration of fasteners, adhesives, or serial numbers.
What is Not Covered?
This limited warranty does not apply to defects resulting from:
- Misuse, abuse, neglect, or accidents
- Exceeding the unit’s design limits, including but not limited to:
- Under/overcharging
- Using to crank engines
- Using with an oversized inverter
- Exceeding 50A maximum charge current
- Exceeding 100A maximum discharge current
- Installation not in accordance with Go Power! | Dometic recommendations, including:
- Inadequate ventilation
- Loose terminal connections
- Undersized or mismatched cabling
- Improper wire termination or connections
- Reverse polarity
- Improper series/parallel configurations
- Lack of maintenance
- Environmental damage from improper storage, extreme temperatures, fire, or water
- Acts of God (lightning, floods, earthquakes, fire, high winds)
- Motor vehicle accidents
- Damage during handling or shipping
The battery is considered at end-of-life when its capacity drops below 80% of original capacity.
In jurisdictions that recognize implied warranties, the implied warranty period is limited to 30 days from purchase unless otherwise prohibited by law.
Prorated Coverage Terms
- 75% coverage after 6 years
- 50% coverage after 7 years
- 25% coverage after 8 years
- 10% coverage through year 10
Inverters & Inverter/Chargers
|
Inverter Type |
Warranty Period |
|
Modified Sine Wave |
2 Years |
|
Pure Sine Wave |
2 Years |
|
IC Series Inverter/Chargers |
3 Years |
|
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Other Products
|
Product Type |
Warranty Period |
|
Transfer Switches |
2 Years |
|
Battery Monitors |
|
. Warranty Exclusions
This warranty does not cover:
- Misuse, abuse, neglect, or accidents
- Exceeding product design limits (e.g., overcharging, oversized inverters)
- Improper installation or lack of environmental protection
- Acts of God (e.g., lightning, floods, earthquakes, fire, high winds)
- Shipping or handling damage
- Unauthorized repairs or modifications
- Removal or tampering with serial numbers or seals
- Failure to maintain or operate the product as specified
Note: Opening or altering any product voids the warranty.
Warranty Return Procedure
Before contacting support:
- Troubleshoot using the resources in our knowledgebase
- Submit your details via the Contact Us form at gopowersolar.com/contact
- Return to the place of purchase if advised
- Obtain an RMA (Return Merchandise Authorization) number before sending any product
Important: Products returned without an RMA number will be refused.
Bench Fee: $50 USD plus tax and shipping for non-warranty or non-defective items
Restocking Fee: 15% for items returned and accepted as new stock
Out-of-Warranty Products
- Go Power! | Dometic does not repair electronic products
- No schematics or replacement parts are provided
- Customers are responsible for all shipping charges
Contact support for replacement options.
Legal Disclaimer
This warranty is the sole and exclusive warranty for Go Power! | Dometic products. No employee, agent, or dealer is authorized to alter or expand it.
To the maximum extent permitted by law:
- Go Power! | Dometic disclaims all implied warranties, including merchantability and fitness for a particular purpose
- Go Power! | Dometic is not liable for incidental, consequential, or indirect damages
Need Help?
Visit gopowersolar.com to:
- Use the live chat to troubleshoot your issue
- Fill out the Contact Us form to begin a claim