Before contacting Go Power!’s customer service department, please read the “frequently asked questions” section of our website to troubleshoot the problem. If trouble persists:
1. Fill out our online Contact Us form or Live Chat with us at gpelectric.com
2. Email [email protected]
3. Return defective product to place of purchase
Unless approved by Go Power! Management, all product shipped collect to Go Power! will be refused. Test items or items that are not under warranty, or units that are not defective, will be charged a minimum bench charge of ($50.00 US) plus taxes and shipping. A 15% restocking charge will be applied on goods returned and accepted as “new” stock.
An RMA number (Return Materials Authorization number) from Go Power! Customer Service is required prior to returning any Go Power! Products. Go Power! reserves the right to refuse any items sent to Go Power! without an associated RMA number. To obtain an RMA number, please contact [email protected] Toll Free for US & Canada 1-866-247-6527.
Out of Warranty
Go Power! electronic products are non-repairable, Go Power! does not perform repairs on its products nor does it contract out those repairs to a third party. Go Power! does not supply schematics or replacement parts for any of its electronic products.
NOTE: Warranty replacements are valid within Canada and the Continental US only. Warranty claims outside this area will incur shipping and handling charges payable by the customer.